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IM and SMS Reference Services for Libraries

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  • This manual offers insightful information on the technological aspects of providing an SMS & IM service, as well as how to create a training program for librarians and how to build an internship program to expand the service. The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service. This highly practical guide also covers how to assess the needs of your library, get staff buy-in to implement a new programme and change the culture at your library, as well as organize and implement a staff training programme.

  • ISBN: 9781856048446
    ISBN-10: 1856048446
    Number Of Pages: 118
    Publisher: Facet Publishing
    Format: Paperback
    Language: English
    Dimensions (cm): 22.9 x 15.2
    Audience: Professional